Booking a Doctor on Call
Book a 30-minute doctor consultation on a call for your parent, straight from the Booking tab.
Open the Booking tab
Tap Booking in the bar at the bottom. At the top you can see what is left this cycle. Under Book a visit, tap Doctor on call.
Choose the parent
Under Who is this for?, tap the parent the call is for.
Tell the doctor what is going on
In the notes box, write the symptoms or questions for the doctor, for example Fever since yesterday, sneezing and a headache. The more you write, the better prepared the doctor will be.
Pick a time
Choose a day from the next seven, then a time under morning, afternoon or evening. Soonest jumps to the first free slot. Each call is 30 minutes.
Booking confirmed
You see Booking confirmed with the service, the parent, the time, your notes and a booking ID. Tap Done.
The call now shows under Upcoming on the Booking tab, and your doctor count goes down by one.
Rules and limits
- The Care Plan includes 1 doctor call every 30 days for one parent, or 2 for both parents.
- Book at least 1 hour ahead. Cancel up to 1 hour before the call.
- Used them all? Tap Request extra visits on the Booking tab and our team will review it.
- On the Companion Plan you will see Doctor calls come with the Care Plan.
- A doctor call is not for emergencies. Use the SOS tab, or call 108 or 112.
Related guides
Cancelling or Moving a Visit
Cancel a booked visit from the Booking tab, and what to do when you need a different time.
On the Day of a Visit
Follow a visit live, share your visit PIN at the door, and rate the visit afterwards.
Plans and PeakAge Coins
What the Care Plan and the Companion Plan include, how PeakAge Coins work, and booking without a plan.
Talk to the PeakAge team
WhatsApp, call or email. In a medical emergency, call 108 or 112 first.